And be your safeguard

The Next Level in Service Care provides flexible plans that directly reflect your Ultrasound, CT and MRI needs. Whether that’s relying 100% on Hitachi support or collaboration with your own biomedical engineers, embracing more risk or controlling your costs, we’ll provide you with a balanced, cost effective service care that guards you from everyday risk.

So if you have a healthcare facility that deserves attention and care…..

If you don’t just want numbers, but you want creativity on controlling your costs…

If you’re searching for a service partnership with trust, knowledge and years of specialised experience…

Then let’s partner up and take your service care

To The Next Level.

“I take pride to ensure that the scanning service within the hospital continues to operate at maximum efficiency. I take a personal responsibility in delivering the highest level of care, promptly and proficiently".

Craig Moore, Service Engineer, Hitachi Medical Systems UK Ltd

The Next Level in Service Care Adapts to You

No matter how you want to balance your care or where you want to focus, our team is here to identify which service care is best for you and your goals. Because it is possible to find security and peace of mind - when you have the right assistance.

How? We’re glad you asked….

Creative
Financial Thinking

Bring us in and we’ll help you mitigate your costs and maximise your return of investment without compromising on system safety or quality of care. Whether you have a single system, multiple systems, or even a managed fleet across facilities to rely on, we’ll deep-dive into your operations and ensure you make a decision on what’s most important for you. From minimized fixed costs, to risk assessment to full-scale comprehensive coverage, we’ll make sure you’ve thought of – and planned for - everything your facility needs.

Innovative
Service Strategies

We're talking strategic service ideas, taking your needs and turning them into next level service solutions. Whether you’re a facility needing guaranteed premium uptime and premium response time because every minute counts, or simply proactive pre-planned essential maintenance care. To application hotline support, system reliability with high diagnostic quality, or even upgrades to keep you secure and at the forefront, we’re the team to guide you there. And we’ll strive to deliver a solution that brings you the right support, protection and uptime so that you can focus on what you do best. Patient care.

Partnership and
Operational Support

A first-line, dedicated, reliable Hitachi expert? We’ve got you covered. Shared service care with your in-house Biomedical Engineering team? We’re your partners. With high quality Hitachi Field Service Engineering training your team will have the knowledge and know how to maintain the system performance, while having full flexibility and autonomy in tailoring your systems specifically to your needs. And as your second-line support, we’ll be here for you to rely on. With a fixed cost, a clear maintenance budget and a detailed training plan, you’ll know precisely how we’ll work together with shared service care. So whether you want full Hitachi service support, or to share the responsibilities, we’ll design the right type of partnership to keep your facility smoothly operating.

 

*Not all services shown may be available in your country or region. Please contact us for more information

“By using only original Hitachi spare parts we aim to deliver the highest level of product reliability. As your certified manager, I will ensure that you are protected, delivering the expert service care that you deserve.”

Heraklis Skannavis, Service Manager,
Hitachi Medical Systems UK

The Next Level in Service Care isn’t just a service contract

It’s a personalised, high quality, reliable service safety net, balancing out your care and investment exactly the way you need while giving your patients a clinical experience they can rely on.

Flexibility
of offerings that reflect your hospital needs and control your Total Cost of Ownership

Personalised
with your dedicated expert who knows you and your department needs

Feel secure
with a direct line for immediate support and immediate action

Hitachi high quality
from systems to spare parts giving you diagnostic confidence and clinical excellence

Real People
Real Relationships
Personalised Service

Have a question? Let’s talk! No matter what you need, we’re here to help. Because we’re big on action, big on connection and naturally, big on service support. With a lot of passion and personalisation - that, we promise.

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